We built a hillside home with Serenity Homes in 2007-2008 and have had such a pleasing experience we would build with them again… the only trouble is, we love our house so much, why would we ever want to move?
Right from the outset, during initial enquiries and dreaming of ways to use our block, Gary Barnes was honest, helpful, and informative; everything he did and said convinced us to trust him.
We had never built before, but it turns out our trust was well placed. He and his hard working team designed and built us a stunning home that far exceeded all our expectations in terms of quality, use of space, interior design and excellence of workmanship. We are pretty fussy people, and Serenity was a good match for us, as they show great attention to detail and only use the most skilled tradespeople.
As with most building processes, things did go wrong from time to time, but it was the way Serenity handled the issues that really kept our confidence up and our trust high. Dale Lewis, the site supervisor, usually knew about the problems well before we noticed them anyway, but if it was us that noticed an issue, he was responsive and quickly got out to the site to see what the problem was. It was rectified quickly with no fuss.
Since handover, various tradespeople have come and gone to finish off bits and pieces that we have noticed, or fix things that have needed attention as the house has “settled”. We have appreciated not being forgotten once the last cheque was paid.
The building process took 8 ½ months, from the time the site was cut to handover. Gary had originally estimated 8-10 months, so we were pleased to be into our home in such a timely manner.
Having not built before, we didn’t know any reliable tradespeople to install extras such as air conditioner, ducted vacuuming, etc. Gary put us in touch with people he knew and we were able to get all these important things in during the building process. Because Serenity knows these trades men from previous jobs, Dale was able to communicate directly with them to get them to install on days he planned for and the hassle was taken out of our hands. Dale also made it easy for us to use our own wooden flooring contractor and worked around them near the time of completion.
To summarise, we unreservedly recommend Serenity Homes to anyone wanting to build. The advice we got along the way from all the team was invaluable, and as it turns out worth its weight in gold. We know that if you choose Serenity to build your home or investment you will not be disappointed. We are certain you will actually have a very positive experience in the hands of a friendly team with such integrity and exacting standards.
David and Sarah Coleopy December 2008
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